About Felicity

Mediator and Facilitator

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2003

Accredited as a CEDR mediator, joined its panel of mediators and training Faculty.

2019

Appointed Head of Faculty at CEDR.

2021

Ranked by Legal 500 amongst their top mediators in the UK.

Professional trajectory

Felicity Steadman

I have been a mediator and facilitator for most of my professional life.

My career started out in the turbulent apartheid years in South Africa where I honed my dispute resolution skills and my capacity to work with diverse groups of people in the industrial relations field.

Arriving in the UK in 2002 I quickly adapted to a new jurisdiction, qualified as a CEDR mediator and began mediating commercial disputes through CEDR. I am a founding member of Oxford Mediation.

As a director of Conflict Dynamics in South Africa, I have extensive experience managing a business in good times and COVID-19 times.

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Countries

Years Mediating

Cases

My Mediation Style

My PROFESSIONAL Values

To be able to work effectively with parties in a conflict or dispute I must demonstrate sound values as a mediator. I am guided by a professional code of conduct and by my personal integrity.

Professionalism

I work with my clients in a reliable, efficient, and responsible manner. I stay current through my continuous professional development and my practice as a mediator.

Trustworthiness

I walk the talk in my commitment to confidentiality, impartiality, independence and neutrality. I value diversity and inclusion in my practice and work in an even handed manner with parties.

Empathy

I like people. I listen to people in the work I do. I work with people collaboratively and supportively. My life experience has taught me how to balance empathy and assertiveness to get the job done.

Thank you for your help in this matter. You handled two difficult characters with ease and grace! The outcome should allow us to work together and, over time, restore at least most of our friendship.

Beneficiary in dispute with Trust

She showed a degree of empathy for how I was feeling without passing comment or judgment on the events that I said had led me to feeling that way, which was very professional.

Claimant | Scientist

The control and calm you provided through this challenging situation was hugely welcome. The clarity you provided to each party has been helpful. The process has allowed us to have an easier forum to have follow up conversations and monitor and manage the situation.

Claimant | Senior Partner

Felicity managed to do things that required emotional intelligence that I know are beyond my capabilities – and the capabilities of anyone at my then-employer. She is probably in the top 2-3 of all the people I have ever met. She enabled me to feel that I had been listened to, when no-one at my employer had listened.

Defendant | Head of School