About Felicity Steadman
I have been a mediator and facilitator for most of my professional life.
My career started out in the turbulent apartheid years in South Africa where I honed my dispute resolution skills and my capacity to work with diverse groups of people in the industrial relations field.
Arriving in the UK in 2002 I quickly adapted to a new jurisdiction, qualified as a CEDR mediator and began mediating commercial disputes through CEDR. I am a founding member of Oxford Mediation.
As a director of Conflict Dynamics in South Africa, I have extensive experience managing a business in good times and COVID-19 times.
My PROFESSIONAL Values
To be able to work effectively with parties in a conflict or dispute I must demonstrate sound values as a mediator. I am guided by a professional code of conduct and by my personal integrity.
I work with my clients in a reliable, efficient, and responsible manner. I stay current through my continuous professional development and my practice as a mediator.
I walk the talk in my commitment to confidentiality, impartiality, independence and neutrality. I value diversity and inclusion in my practice and work in an even handed manner with parties.
I like people. I listen to people in the work I do. I work with people collaboratively and supportively. My life experience has taught me how to balance empathy and assertiveness to get the job done.
She showed a degree of empathy for how I was feeling without passing comment or judgment on the events that I said had led me to feeling that way, which was very professional.
Claimant | Scientist
The control and calm you provided through this challenging situation was hugely welcome. The clarity you provided to each party has been helpful. The process has allowed us to have an easier forum to have follow up conversations and monitor and manage the situation.
Claimant | Senior Partner